KFC’s inspired response to a crisis which threatened to sink its UK restaurants early in 2018 won it a coveted Golden Lion at Cannes.
The Capital One data breach in late July, which affected 106 million customers, is a bombshell even in the world of crisis management that focuses on managing bombshells!
Nothing really bad will happen to your organization, right?
Do you plan to be in sunny (and sweaty!) Florida this week at the 2019 PRSA Sunshine District Conference?
Many of you who read this blog have in the past year downloaded our e-book, written and edited by experts, The New Rules of Crisis Management in the Digital Age.
If a PR issue occurred at 3am that could have a serious impact on your brand, what currently happens?
You finally got the budget to write a new crisis plan. You set off on the journey to build the plan with a cheery tune on your breath and hope in your heart. It’s now been months.
If you were shopping for beauty products at one of the 430 Sephora stores in the United States on Wednesday June 5th – you were out of luck. The Paris-based personal care chain closed all its US stores – plus distribution centers and corporate offices – to conduct diversity training for all its employees.
That dreaded call arrives. There’s been a massive theft of company data. A senior officer has been charged with fraud. An industry regulator is threatening public action. There have been multiple reports of serious defects in the product.
It’s very sad how much blood, sweat and tears have gone into beautifully crafted crisis plans – which, in the face of a real threat, were completely ignored in favor of ad-hoc decision-making by the crisis team.