Capabilities

puzzle-2REPUTATION MANAGEMENT

  • Strategic planning
  • Influencer management
  • Stakeholder research, analysis & engagement
  • Media relations
  • Social & digital media
  • Messaging
  • Content creation & thought leadership
  • CEO & Executive Visibility
  • Event Management
  • Employee engagement

ISSUES MANAGEMENT

  • Strategy and planning
  • Issue identification & mapping
  • Stakeholder research and analysis
  • Media relations
  • White Papers & Position Papers
  • Preparedness planning
  • Content (across all channels, including social & digital)
  • Issues management implementation

CRISIS PREPAREDNESS

  • Review & audit of existing crisis plans
  • Research, including interviews with internal and external stakeholders
  • Building reporting and threat monitoring protocols
  • Creating escalation and crisis activation processes
  • Identifying and building crisis team and working structure
  • Analysis and identification of likely and most dangerous scenarios
  • Building detailed response plans to crisis scenarios
  • Drafting possible statements and talking points
  • Identifying other crisis resources needed
  • Crisis training, including workshops based on specific scenarios
  • Digital, mobile applications for crisis planning content

CRISIS RESPONSE & SUPPORT

  • Immediate availability to augment crisis teams
  • Strategy and response management
  • Planning against worst case scenarios
  • Drafting statements and media announcements
  • Media engagement
  • Internal communications
  • External stakeholder engagement
  • Social and digital activation & content
  • Restoring reputation post-crisis