If you were shopping for beauty products at one of the 430 Sephora stores in the United States on Wednesday June 5th – you were out of luck. The Paris-based personal care chain closed all its US stores – plus distribution centers and corporate offices – to conduct diversity training for all its employees.
That dreaded call arrives. There’s been a massive theft of company data. A senior officer has been charged with fraud. An industry regulator is threatening public action. There have been multiple reports of serious defects in the product.
It’s very sad how much blood, sweat and tears have gone into beautifully crafted crisis plans – which, in the face of a real threat, were completely ignored in favor of ad-hoc decision-making by the crisis team.
Every week we bring you new insights into crisis planning – new issues to consider, emerging best practices, great (and terrible case studies) and new technology. However, the most frequent question remains that from anyone writing a crisis plan for the first time: “What’s the template for a best practice plan?”
Four months into 2019 and it’s already been a fascinating year in terms of crisis management. We have seen some companies fall hard (and continue to fall – think Wells Fargo), and some bounce back quickly from tough reputation and business threats. Here’s the three crises so far in 2019 from which most of us can learn (or be reminded about) the new rules which govern crisis management in the digital age.
Dine Brands Global, one of the world’s largest full-service dining companies and franchisor of Applebee’s Grill + Bar and IHOP, must navigate and manage the many risks associated with a global restaurant business, including social media issues, food safety and weather-related hazards.
We talk a lot in this blog about the new rules of crisis management in the digital age. Here’s a reminder of our Top Ten Rules.
We are often concerned in this blog with alerting you to new threats that should be included in your crisis plan. Just occasionally, our job is to let you know of an issue that appears to be receding and can be downgraded in your plan.
As corporate misconduct, such as sexual harassment and discrimination, continues to make headlines, it was no surprise to read in two recent surveys that companies are becoming increasingly focused on preemptively detecting “bad behavior”, from sexual harassment through to fraud.
When organizations handle a crisis appropriately and efficiently, they can often quickly recover from minor or even major crises. It’s very different when you are not prepared and your initial response to the threat is mishandled.